Privacy Policy

Welcome to Virochem’s online branch, where we provide website features to you subject to certain conditions. Please see the next section for the conditions. If you visit or shop at our Virochem online branch, you accept these conditions. Please read through them carefully.

Virochem has become a much-loved and popular name in many South African homes Virochem strives to offer exceptional service to customers..

Virochem operates a Customer Service Centre during office hours. Please contact us on our telephone number during the week from 8:00 to 16:30 on 011 660 6277, or send an e-mail to if you have any questions or queries.

Personal Information

The information we learn from customers helps us personalize and continually improve your Virochem experience. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses or advertisements and other content served by or on behalf of on other Web sites.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from Virochem if your computer supports such capabilities. If you do not want to receive e-mails from us, please Unsubscribe at the bottom of each e-mail.


Sharing of Information

Information about our customers is an important part of our business, and we are not in the business of selling or sharing it to others.

Information Security

You input your Card information directly on the Payment Gateways portal and Virochem does not receive any information during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


Conditions of Use, Notices, and Revisions

By subscribing to the Virochem Newsletter, you give Virochem permission to send you their newsletter, which includes special offers, to the e-mail address that you had registered with.

Virochem is backed by PayFast, which guarantees complete security when using your credit card for payment.

All customer information received will be subject to Virochem’s Privacy Policy, in accordance with its terms as amended from time to time.

Neither Virochem, its holding company, associates, consultants, or employees will be liable for any damages relating to the use of this site, irrespective of the cause of your loss. Without affecting the foregoing, we are not liable for:
a)    Any interruption; malfunction; downtime, or other failure of the site or computer systems for whatever reason;
b)    Any interruption, malfunction, downtime, or other failure of goods or services provided by third parties, including without limitation: public switched telecommunication service providers, Internet service providers, electricity suppliers, local authorities, and certification authorities; or
c)    An event of force majeure or any other event over which Virochem has no direct control.

Virochem reserves the right to amend this Privacy Policy at any time. All amendments to this Privacy Policy will be posted on the site. Whenever you access the site you will be bound to the current version. Continued use of this site will constitute acceptance of the current version. Unless otherwise stated, the current version shall supersede and replace all the previous versions of this Privacy Policy.